bukit888 Privacy Policy
This page describes what we collect when you use bukit888 and how we keep that data protected. We process your personal information to verify your identity, process your deposits and withdrawals, manage your account, and comply with regulatory obligations. Our commitment is transparency—you should know exactly what data we hold, who has access to it, and how long we retain it.
We at bukit888 do not sell your data to third parties for marketing. We do not share your financial details with advertisers. Your information is used only for the purposes outlined here, and we apply industry-standard encryption and access controls to protect it.
If you have questions about your privacy on bukit888, contact our data protection team through our support channels. We respond within one business day.
What We Collect on bukit888
Account and identity data
When you register on bukit888, we collect your full name, email address, phone number, date of birth, and residential address. These are required for account creation and identity verification. We also collect government-issued ID details (number, issue date, expiration date) from your uploaded document. We do not store your ID physically—we store the details securely in our encrypted database and delete the image file after verification is complete (within 30 days).
Your proof of address (utility bill, bank statement) is stored temporarily during verification and deleted within 14 days of approval. We use this data only to confirm your residential jurisdiction and ensure you are not accessing bukit888 from a restricted territory.
Financial and payment data
We collect payment method details when you deposit—your e-wallet account (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) or bank account details (mobile banking, local payment, online payment, e-wallet). We do not store your full bank account number or payment PIN. We store only enough information to initiate transfers and reconcile transactions. Payment processing is handled by encrypted third-party gateways; we do not retain full card numbers or wallet credentials.
We also collect transaction history—every deposit and withdrawal you make is logged with date, amount, payment method, and status. This data is retained for seven years to comply with anti-money-laundering regulations.
Activity and behavioral data
Our servers log your activity on bukit888: login times, games played, stakes placed, bets settled, and withdrawals requested. We use this data to detect fraud (unusual betting patterns, multiple rapid withdrawals), manage promotional eligibility, and improve service performance. We do not use it for profiling or targeted manipulation.
We also log your IP address, device type, browser, and operating system. This helps us identify unauthorized access attempts and enforce geographic restrictions. If you access bukit888 from a restricted jurisdiction, we log the attempt and may suspend your account.
We do not use cookies for tracking or profiling
Our bukit888 platform uses only essential cookies to maintain your login session and store your language preference. We do not use third-party analytics cookies or retargeting pixels.
Communication data
When you contact our support team via chat, email, or phone, we store your message and our response. This helps us handle account issues, resolve disputes, and improve our support process. Support conversations are retained for one year and then deleted unless there is an ongoing legal matter.
How We Use and Protect Your Data
Our bukit888 data usage policy
We use your data for these purposes only:
- Account creation, verification, and authentication
- Processing deposits and withdrawals through payment gateways
- Calculating and crediting promotional bonuses (welcome offer, weekly cashback, referral bonuses)
- Settlement of game outcomes and dispute resolution
- Compliance with anti-money-laundering and know-your-customer regulations
- Detecting and preventing fraud and unauthorized access
- Enforcing geographic restrictions (ensuring you are not in a prohibited jurisdiction like Jakarta or Surabaya if local law restricts online gaming there)
- Responding to legal requests from law enforcement or regulators
We do not use your data for marketing purposes without your explicit consent. We do not send promotional emails unless you opt in. We do not share your email with third-party marketers or advertisers.
Your personal information on bukit888 is encrypted in transit and at rest, protected by firewalls, and accessible only to authorized staff.
Third-party processors and data location
We use third-party payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet gateways and mobile banking, local payment, online payment, e-wallet banking partners) to handle deposits and withdrawals. These processors see your payment method and transaction amount but do not see your bukit888 account details or game history. Each processor has its own privacy policy; we recommend reviewing theirs as well.
Our servers may be located outside your jurisdiction. Your data may be processed or stored in countries other than Indonesia, depending on our infrastructure. However, we apply the same encryption and access controls regardless of server location. By using bukit888, you consent to your data being processed internationally where necessary.
We do not sell or rent your data. We do not share your account details with affiliates or partners unless legally required. Law enforcement requests are honored only with proper legal documentation (court order, warrant).
Your rights on bukit888
You have the right to access your personal data stored on bukit888. Contact our support team to request a data export. We provide it within 14 days in a machine-readable format (CSV or JSON).
You have the right to correct inaccurate data. If your address, phone, or email has changed, update it in your account settings. For identity document corrections, contact support.
You have the right to request deletion of your account and associated data. We can delete your account immediately, but we retain transaction history for seven years per regulatory requirement. Once your account is deleted, you can still request a data export for regulatory purposes, but you cannot reopen an account using the same email or identity.
You have the right to object to certain processing. If you do not want us to process your data for a specific purpose (beyond what is necessary for account operation), contact our privacy team. We will honor the request unless it conflicts with legal obligations.
Data retention and deletion on bukit888
We retain account and identity data for the lifetime of your account plus seven years after closure (for tax and anti-money-laundering compliance). Transaction history is retained for seven years. Support conversation logs are deleted after one year unless they relate to an ongoing dispute. Activity logs (logins, stakes) are retained for two years and then archived. Device and IP logs are retained for 90 days.
If your account is inactive for three years, we may flag it for closure. You will be notified by email. Upon closure, your data enters the seven-year retention period.
Contact our data protection team
For privacy inquiries, data export requests, or complaints, contact our support team through your account's support chat or email us directly. Reference "Privacy Request" in your subject line. We respond within one business day. If you are not satisfied with our response, you may escalate to our compliance officer, whose decision is binding.